Privacy Policy for DPN App
This Privacy Policy explains how DPN App and related Deeper Network services collect, use, disclose, and safeguard information when you use our apps, download pages, account portal, subscription features, device-binding tools, and support channels.
Our operating principle is data minimization. We collect the information we need to authenticate users, deliver software and subscriptions, protect the platform, troubleshoot issues, and comply with applicable law.
Some information is mandatory to provide the service, while other information, such as support attachments and runtime logs that you choose to upload when requesting help, is under your control.
1. Scope of this policy
This policy covers how DPN App handles personal information across the user-facing services offered through this website and the app ecosystem.
It applies to information processed when you create an account, sign in, download the app, purchase or renew a subscription, bind a device, contact support, or browse web pages that we operate for DPN App.
If a purchase, login, analytics, or payment flow is completed through a third-party platform such as an app store, payment processor, social login provider, or customer support tool, that third party may also process your information under its own terms and privacy notice.
If a feature comes with a separate supplemental notice, that notice applies together with this policy for the specific feature.
2. Information we collect
We collect information from you directly, from your device, and from service providers involved in delivering the product.
The categories below reflect the kinds of information commonly involved in operating DPN App. Not every category applies to every user, and some items only exist when you actively choose to provide them.
We also generate internal security records, such as session identifiers, verification outcomes, and abuse-prevention signals, to help keep accounts and services protected.
- Account information, such as email address, phone number, username, encrypted password data, verification records, and basic profile settings.
- Subscription and transaction information, such as plan, order identifiers, renewal status, billing country, and payment confirmation metadata. When a third-party processor handles payment details, that processor may store full card or wallet information instead of us.
- Device and service information, such as app version, operating system, installation identifiers, selected language, device serial number or binding information when you link hardware, and security-related session records.
- Support and communication records, such as emails, support tickets, attachments, feedback messages, and runtime logs, crash details, or other troubleshooting information that you choose to upload when requesting help.
- Website and browser storage information, such as cookies, local storage preferences, and limited interaction data needed to keep pages working, remember language settings, and understand release health or abuse patterns.
3. How we use information
We use the data we collect to operate the service, secure accounts, deliver entitlements, and communicate with you about the service.
Different teams may use the same underlying account or subscription data for different legitimate product purposes, such as authentication, customer support, fraud review, renewal handling, and issue remediation.
We do not need every user interaction to be individually profiled in order to improve the product. Where practical, we prefer aggregated or event-level operational information over richer personal tracking.
- Create, authenticate, and recover user accounts.
- Deliver downloads, software updates, device entitlements, and subscription benefits.
- Process purchases, renewals, invoices, and payment status updates.
- Detect abuse, secure accounts, prevent fraud, and investigate service misuse or policy violations.
- Respond to support requests, review runtime logs or troubleshooting files that you voluntarily upload, diagnose service problems, and improve product reliability.
- Send essential service communications, such as verification messages, renewal notices, billing updates, and material policy or service changes.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
6. Retention and security
We keep information for as long as it is reasonably needed for the purpose it was collected, and we apply technical and organizational safeguards appropriate to the risk.
Account information is usually kept while your account remains active and for a limited period afterwards to support recovery, billing reconciliation, fraud review, legal compliance, and dispute handling. Transaction records may be retained longer where tax, accounting, or legal obligations require it.
Support records, device-binding data, and any runtime logs or optional diagnostics that you upload for troubleshooting are retained according to business need, security need, and legal requirement. We review retention periodically and delete or de-identify information when it is no longer justified.
Security measures may include access controls, segmentation, encryption in transit, credential protections, monitoring, and internal review processes. No system is perfectly secure, so we encourage you to protect your credentials and devices as well.
7. Your rights and choices
Depending on where you live, you may have privacy rights relating to access, correction, deletion, portability, objection, or withdrawal of consent.
You may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion, object to certain processing, or ask for a portable copy where applicable law grants those rights.
To protect your account, we may ask you to verify your identity before processing a request. If you ask us to delete information that is necessary to keep providing the service, some or all features may stop working for you.
You may also choose whether to upload runtime logs or other optional diagnostics when seeking support, and you can opt out of certain non-essential communications using the controls available in the app, the communication itself, or your device settings.
8. Children and international use
DPN App is not intended for children below the age that may legally consent to digital services in their jurisdiction.
We do not knowingly design the service for young children. If you believe a child has provided personal information to us without proper authorization, please contact us so we can review and take appropriate action.
Because we and our providers may operate in multiple countries, your information may be processed outside your home jurisdiction. When that happens, we aim to use safeguards that are appropriate for the transfer and the service involved.
9. Policy updates and contact
We may revise this Privacy Policy as our products, legal obligations, or operational practices evolve.
If we make material changes, we may update the effective date on this page and, where appropriate, provide additional notice through the app, website, or service communications.
For privacy requests or questions, please use the official support or account channels made available through DPN App or the Deeper Network website and include enough information for us to locate your account securely.